Read chapter 11 https://bookshelf.vitalsource.com/#/books/9781284158823/cfi/6/44!/4/2/4/2/2@0:0
1. Communication may be spoken, written, formal or informal. The text describes five communication practices (e.g. face-to-face, voice mail, etc). What are the pros and cons of these practices? Provide examples.
2. What are some communication barriers (e.g. internal and external forces) described in the text? How might a healthcare administrator or leader address these communication obstacles?
3. The effective healthcare communication video described communication between workers and patients. How might a healthcare administrator use strategies from chapter eleven to improve communication between workers and patients?