Customer service DP3

 

Service providers can deal with rude or inconsiderate customers by making sure that they remain professional. Just because the customer is rude does not mean that the service provider should also be rude. Service providers should avoid retaliation when dealing with rude customers.

  • How can you effectively deal with rude or inconsiderate customers?

ANALYSIS OF A PERTINENT HEALTHCARE ISSUE

Due Sunday by 10:59pm Points 100 Submitting a text entry box or a file upload
Attempts 0 Allowed Attempts 2

Start Assignment

Back to Module at a Glance
(https://waldenu.instructure.com/courses/80551/modules/items/2436534)

The Quadruple Aim provides broad categories of goals to pursue to maintain and improve healthcare.
Within each goal are many issues that, if addressed successfully, may have a positive impact on
outcomes. For example, healthcare leaders are being tasked to shift from an emphasis on disease
management often provided in an acute care setting to health promotion and disease prevention
delivered in primary care settings. Efforts in this area can have significant positive impacts by reducing
the need for primary healthcare and by reducing the stress on the healthcare system.

Changes in the industry only serve to stress what has always been true; namely, that the healthcare field
has always faced significant challenges, and that goals to improve healthcare will always involve
multiple stakeholders. This should not seem surprising given the circumstances. Indeed, when a growing
population needs care, there are factors involved such as the demands of providing that care and the
rising costs associated with healthcare. Generally, it is not surprising that the field of healthcare is an
industry facing multifaceted issues that evolve over time.

In this module’s Discussion, you reviewed some healthcare issues/stressors and selected one for further
review. For this Assignment, you will consider in more detail the healthcare issue/stressor you selected.
You will also review research that addresses the issue/stressor and write a white paper to your
organization’s leadership that addresses the issue/stressor you selected.

ANALYSIS OF A PERTINENT HEALTHCARE
ISSUE

RESOURCES

To Prepare:

Review the national healthcare issues/stressors presented in the Resources and reflect on the
national healthcare issue/stressor you selected for study.
Reflect on the feedback you received from your colleagues on your Discussion post for the national
healthcare issue/stressor you selected.
Identify and review two additional scholarly resources (not included in the Resources for this module)
that focus on change strategies implemented by healthcare organizations to address your selected
national healthcare issue/stressor.

The Assignment (2-3 Pages):

Analysis of a Pertinent Healthcare Issue

Develop a 2 to 3 page paper, written to your organization’s leadership team, addressing your selected
national healthcare issue/stressor and how it is impacting your work setting. Be sure to address the
following:

Describe the national healthcare issue/stressor you selected and its impact on your organization.
Use organizational data to quantify the impact (if necessary, seek assistance from leadership or
appropriate stakeholders in your organization).
Provide a brief summary of the two articles you reviewed from outside resources on the national
healthcare issue/stressor. Explain how the healthcare issue/stressor is being addressed in other
organizations.
Summarize the strategies used to address the organizational impact of national healthcare
issues/stressors presented in the scholarly resources you selected. Explain how they may impact
your organization both positively and negatively. Be specific and provide examples.

Looking Ahead

The paper you develop in Module 1 will be revisited and revised in Module 2. Review the Assignment
instructions for Module 2 to prepare for your revised paper.

Submit your paper.

Be sure to review the Learning Resources before completing this activity.
Click the weekly resources link to access the resources.

WEEKLY RESOURCES (https://waldenu.instructure.com/courses/80551/modules/items/2436547)

BY DAY 7 OF WEEK 2

Criteria Ratings Pts

25 pts

30 pts

Develop a 2-3 page paper,
written to your
organization's leadership
team, addressing the
selected national
healthcare issue/stressor
and how it is impacting
your work setting. Be sure
to address the following: ·
Describe the national
healthcare issue/stressor
you selected and its
impact on your
organization. · Use
organizational data to
quantify the impact (if
necessary, seek
assistance from leadership
or appropriate
stakeholders in your
organization).

25 to >22.0 pts
Excellent

The response
accurately and
thoroughly
describes the
national
healthcare
issue/stressor
selected and its
impact on an
organization.
…The response
includes
accurate, clear,
and detailed
evidence/data to
quantify the
impact of the
national
healthcare
issue/stressor
selected.

22 to >19.0 pts
Good

The response
describes the
national
healthcare
issue/stressor
selected and its
impact on an
organization.
…The response
includes
accurate data to
quantify the
impact of the
national
healthcare
issue/stressor
selected.

19 to >17.0 pts
Fair

The response
inaccurately or
vaguely
describes the
national
healthcare
issue/stressor
selected and its
impact on an
organization.
…The response
includes vague
or inaccurate
data to quantify
the impact of the
national
healthcare
issue/stressor
selected.

17 to >0 pts
Poor

The response
inaccurately
and vaguely
describes the
national
healthcare
issue/stressor
selected and
its impact on
an organization
or is missing.
…The
response
includes vague
and inaccurate
data to quantify
the impact of
the national
healthcare
issue/stressor
selected or is
missing.· Provide a summary of the

two articles you reviewed
from outside resources, on
the national healthcare
issue/stressor. · Explain
how the healthcare
issue/stressor is being
addressed in other
organizations.

30 to >26.0 pts
Excellent

Response
includes a
complete,
detailed, and
specific
summary of two
outside
resources
(articles)
reviewed on the
national
healthcare
issue/stressor
selected. …The
response
accurately and
thoroughly
explains in detail
how the
healthcare

26 to >23.0 pts
Good

Response
includes an
accurate
summary of two
outside
resources
(articles)
reviewed on the
national
healthcare
issue/stressor
selected. …The
response
explains how the
healthcare
issue/stressor is
being addressed
in other
organizations.

23 to >20.0 pts
Fair

Response
includes a vague
or inaccurate or
incomplete
summary of
outside
resources
(articles)
reviewed on the
national
healthcare
issue/stressor
selected. …The
response
vaguely or
inaccurately
explains how the
healthcare
issue/stressor is
being addressed

20 to >0 pts
Poor

Response
provides a
vague and
inaccurate
summary of
outside
resources
(articles)
reviewed on
the national
healthcare
issue/stressor
selected or
summary is
missing. …The
response
vaguely and
inaccurately
explains how
the healthcare

Criteria Ratings Pts

25 pts

5 pts

issue/stressor is
being addressed
in other
organizations.

in other
organizations.

issue/stressor
is being
addressed in
other
organizations
or explanation
is missing.

· Summarize the strategies
used to address the
organizational impact of
national healthcare
issues/stressors presented
in the scholarly resources
you selected. · Explain
how the strategies may
impact your organization
both positively and
negatively. Be specific and
provide examples.

25 to >22.0 pts
Excellent
Response
includes a
complete,
detailed, and
accurate
summary of the
strategies used
to address the
organizational
impact of the
national
healthcare
issue/stressor.
…Response
accurately and
thoroughly
explains how the
strategies may
impact an
organization
both positively
and negatively,
with specific and
accurate
examples for
each.

22 to >19.0 pts
Good
Response
includes an
accurate
summary of the
strategies used
to address the
organizational
impact of the
national
healthcare
issue/stressor.
…Response
explains how the
strategies may
impact an
organization
both positively
and negatively
with at least one
specific example
for each.

19 to >17.0 pts
Fair
Response
includes a vague
or inaccurate
summary of the
strategies used
to address the
organizational
impact of the
national
healthcare
issue/stressor.
…Response
vaguely or
inaccurately
explains how the
strategies may
impact an
organization
both positively
and negatively.
…Response may
include some
vague or
inaccurate
examples.

17 to >0 pts
Poor
Response
provides a
vague and
inaccurate
summary of the
strategies used
to address the
organizational
impact of the
national
healthcare
issue/stressor
or summary is
missing.
…Response
vaguely and
inaccurately
explains how
the strategies
may impact an
organization
both positively
and negatively
or explanation
is missing.
…Response
does not
include any
examples.

Resource Synthesis 5 to >4.0 pts
Excellent
Using proper in-
text citations, the
response fully
integrates at
least 2 outside
resources and 2
or 3 course-
specific
resources.

4 to >3.0 pts
Good
Using proper in-
text citations, the
response fully
integrates at
least 2 outside
resources and 1
course-specific
resource.

3 to >2.0 pts
Fair
Using proper in-
text citations,
the response
minimally
integrates
outside and
course-specific
resources.

2 to >0 pts
Poor
The response
does not
integrate
outside and
course-
specific
resources or
no in-text
citations are
used.

Total Points: 100

Criteria Ratings Pts

5 pts

5 pts

5 pts

Written Expression and
Formatting—Paragraph
Development and
Organization:Paragraphs
make clear points that
support well-developed
ideas, flow logically, and
demonstrate continuity of
ideas. Sentences are
carefully focused—neither
long and rambling nor
short and lacking
substance. A clear and
comprehensive purpose
statement and introduction
is provided, which
delineates all required
criteria.

5 to >4.0 pts
Excellent

Paragraphs and
sentences follow
writing standards
for flow, continuity,
and clarity. …A
clear and
comprehensive
purpose
statement,
introduction, and
conclusion are
provided, which
delineates all
required criteria.

4 to >3.0 pts
Good

Paragraphs and
sentences
follow writing
standards for
flow, continuity,
and clarity 80%
of the time.
…Purpose,
introduction,
and conclusion
of the
assignment are
stated but are
brief and not
descriptive.

3 to >2.0 pts
Fair

Paragraphs and
sentences
follow writing
standards for
flow, continuity,
and clarity 60–
79% of the
time.
…Purpose,
introduction,
and conclusion
of the
assignment is
vague or off
topic.

2 to >0 pts
Poor

Paragraphs
and sentences
follow writing
standards for
flow, continuity,
and clarity less
than 60% of
the time. …No
purpose
statement,
introduction, or
conclusion is
provided.

Written Expression and
Formatting—English
Writing Standards: Correct
grammar, mechanics, and
proper punctuation.

5 to >4.0 pts
Excellent

Uses correct
grammar,
spelling, and
punctuation
with no errors.

4 to >3.0 pts
Good

Contains a few
(one or two)
grammar,
spelling, and
punctuation
errors.

3 to >2.0 pts
Fair

Contains
several (three
or four)
grammar,
spelling, and
punctuation
errors.

2 to >0 pts
Poor

Contains many
(five or more)
grammar, spelling,
and punctuation
errors that interfere
with the reader’s
understanding.

Written Expression and
Formatting: The paper
follows correct APA format
for title page, headings,
font, spacing, margins,
indentations, page
numbers, running head,
parenthetical/in-text
citations, and reference
list.

5 to >4.0 pts
Excellent

Uses correct
APA format with
no errors.

4 to >3.0 pts
Good

Contains a few
(one or two) APA
format errors.

3 to >2.0 pts
Fair

Contains several
(three or four)
APA format
errors.

2 to >0 pts
Poor

Contains many
(five or more)
APA format
errors.

Nursing

  

Hello, this work is on Advanced Pathophysiology, it must have a minimum of 300 words and a bibliographic reference. The bibliography used on the topic is McCance, K. L. & Huether, S. E. (2019). Pathophysiology: the biological basis of diseases in adults and children. But you can use another one in addition to this one. 

A 23-year-old healthy man has been unable to father a child. He and his wife have a workup for infertility. His wife’s reproductive function is normal. On physical examination both his testes are palpable in the scrotum and the testes and scrotum are normal in size, with no masses palpable. However, the spermatic cord on the left has the feel of a ‘bag of worms’. Laboratory studies show oligospermia. Which of the following conditions is this man most likely to have? Explain your answer.

A Hydrocele

B Testicular torsion

C Spermatocele

D Varicocele

E Seminoma 

Discussion

As your EBP skills grow, you may be called upon to share your expertise with others. While EBP practice is often conducted with unique outcomes in mind, EBP practitioners who share their results can both add to the general body of knowledge and serve as an advocate for the application of EBP.

In this Discussion, you will explore strategies for disseminating EBP within your organization, community, or industry. 

  • Review the Resources and reflect on the various strategies presented throughout the course that may be helpful in disseminating effective and widely cited EBP.
    • This may include: unit-level or organizational-level presentations, poster presentations, and podium presentations at organizational, local, regional, state, and national levels, as well as publication in peer-reviewed journals.
  • Reflect on which type of dissemination strategy you might use to communicate EBP.

Post at least two dissemination strategies you would be most inclined to use and explain why. Explain which dissemination strategies you would be least inclined to use and explain why. Identify at least two barriers you might encounter when using the dissemination strategies you are most inclined to use. Be specific and provide examples. Explain how you might overcome the barriers you identified

Required Readings

Unit 5 Medications for Depression and Anxiety Related Disorders 800W. APA. 4 references due 9-29-23.

Advanced Psychopharmacology and Health Promotion

Unit 5 Medications for Depression and Anxiety Related Disorders 800W. APA. 4 references due 9-29-23.

Case Study:

A 24-year-old female presents to your office stating that she is troubled by headaches and fatigue. She says that she always feels tired and can’t sleep well, often waking up early if she gets to sleep at all. She describes her headaches as dull, aching, and generalized. These symptoms began about three weeks ago and have been getting worse. She reports a lack of interest in her usual activities, even the ones that she used to enjoy. She also reports that she is missing work due to fatigue and inability to concentrate. Although both her children are in school, she is concerned that she is “losing them”. She is worried that she might have “something bad” because she has difficulty concentrating and is having frequent crying spells. She reports a loss of appetite, with a weight loss of 10 pounds in the last month.

The patient has no significant past medical or psychiatric history and takes no regular medications. However, she takes ibuprofen for headaches. She denies using alcohol or drugs. The patient is married, with two elementary school-age children.

1.

1. What diagnosis do you believe may apply to this individual?

2. What classifications of medications can be used to treat this disorder? Which medication do you recommend and why?

Responses need to address all components of the question, demonstrate critical thinking and analysis and include peer-reviewed journal evidence to support the student’s position.

Please be sure to validate your opinions and ideas with in-text citations and corresponding references in APA format.

Please review the rubric to ensure that your response meets the criteria.

Data Utilization and Presentation

Your CEO wants to review the benchmarking data used to compare Choice Hospital with other hospitals in the same geographic region. The Board of Directors is looking at expanding the Emergency Department or adding more in-patient beds. The CEO needs to know how Choice Hospital compares with other hospitals in the region to be part of the discussion and inform decisions on expansion in these areas.

As you assume the role the HCA at Choice Hospital, provide the data and analysis requested by your CEO as described below. In this exercise, assume that Choice Hospital is located in Colorado, and use these data provided by the Colorado Hospital Association for Colorado hospitals. If you wish to find data for your own state of residence, you may do that and start your search at your state’s Department of Health Web site.

For comparison of Choice Hospital to others in the state of Colorado of comparable size, you will use the specific data points requested, perform the calculations, and prepare the presentation of the data as follows:

  1. You will first review the data available and summarize the data points as specified for this presentation by placing them in an Excel spreadsheet.
  2. Calculate descriptive statistics for the data, as specified below.
  3. Prepare an Excel spreadsheet of the data.
  4. Review the data in the spreadsheet, and prepare a discussion of the data for Colorado hospitals compared to the data for Choice Hospital.
  5. The table below includes the data for Choice Hospital:
    HospitalLicensed BedsTotal DischargesTotal Patient DaysInpatient SurgeriesBirthsInpatient Admissions for Emergency DepartmentsEmergency Department VisitsTotal Outpatient VisitsChoice Hospital30015,27970,2834,0122564,78113,34298,993
  6. From these data, calculate the average length of stay (ALOS) for Choice Hospital.

Now look at the data for Colorado Hospitals at the link provided. Because Choice Hospital is a 300-bed facility, identify the hospitals that have between 200 and 400 licensed beds. Those are the hospitals that you will use for your comparison to Choice Hospital. In your Excel spreadsheet, do the following:

  1. List the hospitals that have 200–400 licensed beds in the first column, with 1 hospital listed per row.
  2. Next, for each of those hospitals, enter the data in separate columns for Total Patient Days and Total Discharges.
  3. In the next column, enter your calculation for ALOS using the data for Total Patient Days and Total Discharges.
    • At the bottom of the column for ALOS, calculate the mean and standard deviation for the average length of stay for all of the hospitals.
    • Enter the mean and standard deviation in the cells below in that column, and be sure to identify which value is the mean and which is the standard deviation.
  4. You will submit your Excel spreadsheet along with your 600-800 word summary.

Now that you have the data on ALOS for your comparison hospitals, write 600-800 word summary, not including the title page or reference page, and discuss the following:

  • Consider the average length of stay for Choice Hospital that you calculated using the data for Choice Hospital. How does that compare to the ALOS on average for the hospitals in Colorado with similar numbers of licensed beds from your calculation?
  • Identify the range of ALOS for the hospitals, and consider the standard deviation value.
    • Did you calculate the standard deviation of a sample or of the entire population?
    • What is the difference?
    • Explain why you chose the one that you did.
  • Research the ALOS for the United States, and find a statistic that is within the last 5 years. The ALOS may be an overall average or based on the number of beds.
    • State the ALOS for the United States that you found in your research, and be sure to cite the reference source.
    • How does the ALOS for Choice Hospital compare to the national average?

Ethical approaches research

Identify  5 research articles and write a brief summary of the Ethical approaches used in the research studies.

500 words

APA 7 format   from the last 3 to 5 years 

Academic writing

Nursing 

Frontal page 

References 

Word cloud generators have become popular tools for meetings and team-building events. Groups or teams are asked to use these applications to input words they feel best describe their team or their role.

 Word cloud generators have become popular tools for meetings and team-building events. Groups or teams are asked to use these applications to input words they feel best describe their team or their role.  

week 7

Use of Personal Communication Devices in Patient Care Settings

Discussion

Preparing the Discussion

· Discussions are designed to promote dialogue between faculty and students, and students and their peers. In discussions students:

· Demonstrate understanding of concepts for the week

· Integrate outside scholarly sources when required

· Engage in meaningful dialogue with classmates and/or instructor

· Express opinions clearly and logically, in a professional manner

· Use the rubric on this page as you compose your answers.

· Best Practices include:

· Participation early in the week is encouraged to stimulate meaningful discussion among classmates and instructor.

· Enter the discussion often during the week to read and learn from posts.

· Select different classmates for your reply each week.

Discussion Question

A nurse colleague uses his personal cell phone to take a photo of a patient’s wound and then sends a message with the photo to the primary care provider via a text. Please consider the following in your discussion post:

· What principles of patient confidentiality might be an issue? Consider legal and ethical.

· How might this nurse use a communication device to support safe patient practices?

· What would your organization’s policy on 'personal communication device use in a patient care setting' reveal related to this case? (If your organization does not have a written policy, or you are not currently working in an organization, what do you think should be included in such a policy and why?)

EBOOK to use for one citation:

· https://bookshelf.vitalsource.com/reader/books/9781323903148/epubcfi/6/492%5B%3Bvnd.vst.idref%3DP7001015544000000000000000002CB2%5D!/4/2%5BP7001015544000000000000000002CB2%5D/2/2%5BP7001015544000000000000000002CB3%5D/7:6%5B%20In%2Cter%5D

· email:
[email protected]

· Pwd: Leroyismyhero1#

let me know if you cannot have access to the ebook