Due 9/24/23    4 pm EST 

• For this assignment, you must complete a matrix table for three research articles (see template provided below).
• You will be identifying the following to complete the table:
  • Articles/reference (in APA format)
  • Purpose of the article/Study question
  • Variables (i.e. independent vs dependent)
  • Study design: Quantitative/Qualitative/Mixed
  • Sampling
  • Methods
  • Instruments
  • Findings/Result
• You will be identifying the concepts being explored in the study: the “what” of the study, the methods or the “how” of the study, participants in the study or the “who,” along with the instruments/tools used in the study to collect data, i.e., surveys, interviews, etc.
• Lastly, you will state the findings of the study.
• Remember, the studies should support your ideas and should be less than five (5) years old.
• They should not be from the Web, but from the library databases. Use the resources found in the library.
• In addition, you must follow APA 7th edition guidelines when documenting the reference in the first column.
• Please use, at minimum three scholarly references for this assignment.

USE THIS TOPIC AND ARTICLES

Topic and 3 articles that were used previously TOPIC:  Healthcare Equity among the Elderly in Europe · Article 1: “ Equity in healthcare access and service coverage for older people: a scoping review of the conceptual literature. “The article evaluates the various interventions on health equity, impact on health outcomes, healthcare access, and reductions in health disparities.· Article 2: “Evaluating Policy Reforms for Healthcare Equity Among the Elderly in Europe”It investigates the impact of policy reforms on health disparities and access to healthcare services.· Article 3: “Socioeconomic Factors and Health Outcomes Among European Elderly: A Critical Analysis of Healthcare Equity Policies”It critically examines the role of socioeconomic factors in healthcare equity and disparities. 

Please follow all directions 

topic : diabetes 

 

Reflection: write 1-2 paragraphs reflecting on your learning for the week. Guiding questions are provided or you may write about what you felt was most significant to you for the week.

You will need to post your reflection here before you are able to see other students’ posts.

• Nearly every student in the course was able to think of a time when they had personally been impacted by or had observed incivility in the workplace. In what ways does this impact your view of the nursing profession?
• If those outside of healthcare were aware, how might it impact their view?
• As you move towards your role as an NP, what will you do to support healthful work environments for yourself and your colleagues?
• Think about your personal use of social media. Are there changes you would like to make in how you use social media?
• What self-care practices do you engage in to promote personal holistic health?

 

Transportation

This major airline had a rocky road at its start. Incorporated in 1967, it never actually started flying planes until June of 1971 because of lengthy legal challenges by other major airlines. When it finally started services between Dallas and Houston and Dallas and San Antonio, it used three Boeing 737 aircraft and offered $20 one-way fares. Soon, the company introduced a $10 “night fare” and several other attractive schemes. In 1973, it ended the year with its first profits since starting operations and began developing a loyal customer base.

By the 1990s, this airline had become well-established as a major passenger carrier with popular campaigns that focused on families such as the “Family Fare.” By 2000, the company had moved up to number two on this famous list and had expanded its rewards program for customers. Beyond that, as the decade progressed and moved into the second decade of this century, this airline instituted a number of other discount flight initiatives that encouraged air travel and expanded its customer reach.

Assignment Details

Answer the following questions :

1. Based on what you read here and learned on the airline’s Web site, what are the company’s strengths related to customer service?
2. Would you fly this airline, if you have not already? Why or why not?
3. As a current or potential customer of the airline, what would you expect as a service experience from the airline?

 

Service providers can deal with rude or inconsiderate customers by making sure that they remain professional. Just because the customer is rude does not mean that the service provider should also be rude. Service providers should avoid retaliation when dealing with rude customers.

• How can you effectively deal with rude or inconsiderate customers?